Durant Consulting Services’ flagship training program,Customer Service Excellence, was formulated after years of collaborating with various client leadership and frontline personnel. This program was intentionally designed as a catalyst for internal cultural change by empowering employees to extend a superior level of service to every customer, which in turn should create long-term customer loyalty. Our qualified team is poised to arm all levels of any organization with the specific skills needed to obtain this high level of customer service impact as a means to further advance an organization and its bottom line.


BENEFITS

Partnering with Durant Consulting Services will allow a high impact, low risk immersion into the secrets of world-class service. Successful transformation will occur based on the following integration of foundational operations within your organization: 

  • Leadership that models passion and integrity while encouraging involvement and accountability of all employees. 
  • Quality assurance demonstrated by consistent, measureable behavior within a fully integrated service system that ensures a seamless approach to service excellence. 
  • Customer and employee loyalty based on both internal and external relationship building opportunities.


SERVICES

Instructor-Led Training Courses 

New Training Program Launches 

Courseware Development 

Train-the-Trainer Certification 

Entire Program Coordination & Management 

Training Effectiveness 

Floor Support & Coaching 

Employee Recognition

... a Training Consulting Firm