Durant Consulting Services’ flagship training program,Customer Service Excellence, was formulated after years of collaborating with various client leadership and frontline personnel. This program was intentionally designed as a catalyst for internal cultural change by empowering employees to extend a superior level of service to every customer, which in turn should create long-term customer loyalty. Our qualified team is poised to arm all levels of any organization with the specific skills needed to obtain this high level of customer service impact as a means to further advance an organization and its bottom line.
Partnering with Durant Consulting Services will allow a high impact, low risk immersion into the secrets of world-class service. Successful transformation will occur based on the following integration of foundational operations within your organization:
Instructor-Led Training Courses
New Training Program Launches
Entire Program Coordination & Management
Floor Support & Coaching
... a Training Consulting Firm