... a Training Consulting Firm
Cynthia C. Durant serves as the Principal Training Consultant of Durant Consulting Services, Inc., a full service training and consulting firm based out of Atlanta, Georgia. As a certified customer service trainer, Cynthia has conducted over one hundred customer service workshops to a plethora of concessionaire, retail, and service organizations. She also works extensively with managers and supervisors to provide employee development, train-the-trainer courses, and on-site coaching sessions to increase client customer service ratings as a gauge for improved customer satisfaction.
Cynthia founded Durant Consulting Services, Inc. in 2009 and currently leads the firm on a full-time basis. With more than 15 years of training experience, Durant Consulting Services has implemented and offered organization-wide strategies and standards, strategic role-based training plans, training program coordination, business process analysis, courseware development, and instructor-led classes for all audience types across major airports and corporations within both global and domestic capacities.
Gifted to facilitate successful training programs in an interactively stimulating manner, Cynthia utilizes role-playing, videos, group discussions, games, short lectures, and a variety of impromptu activities to achieve content retention and lasting results. Many employees have described her delivery style as “engaging, informative, energetic, knowledgeable, and humorous.” Executives and leaders with whom she has collaborated appreciate her ownership of all the administrative heavy lifting while also organizing complex issues into a palatable format.
Prior to establishing her consulting practice, Cynthia amassed over 20 years of experience at software and solutions oriented companies like Oracle Corporation USA, PeopleSoft, and Skywire Software where she held several positions including Technical Trainer, Senior Program Manager, Functional Project Lead, Resource Manager, and Corporate Recruiter. While working for PeopleSoft she had the critical role of launching global operations initiatives that required business process reengineering, employee development, and the training of more than 350 employees across the country for which she consistently received outstanding qualitative and quantitative feedback.
In her spare time, Cynthia has participated in service-oriented outreach with her church and the broader community by writing daily devotionals, teaching biblically based evening courses, and biblically based customer service workshops. She is often invited as a guest speaker to entrepreneurial groups to address how to achieve excellent customer service, retain clients, and excel in business satisfaction. Cynthia also enjoys conducting self-image, job readiness, mock interview, and resume-writing workshops for middle school-aged girls and young professionals.